FREQUENTLY ASKED QUESTIONS
Here are a few things we thought you’d like to know. If you still can’t find what you’re looking for, feel free to contact us.
How do I know if I’m eligible for a Reward?
In order to be eligible for the reward you must have purchased a qualifying product from either a John Lewis branch or JohnLewis.com during the promotional period. Qualifying products can be found in the Terms and Conditions.
What information do I need to claim my Reward?
You will need your sales receipt from your in-store purchase or your invoice from JohnLewis.com. Follow the instructions on the claim page to see which details you will need to enter from your sales receipt/invoice. You will also need a valid email address, your details and your home address.
How do I claim my Reward?
Visit www.redeemyourreward.co.uk and enter your details to make a claim. You can claim from 35 days after your purchase date, and no later than 65 days after your purchase date.
What happens after I claim?
As long as you have successfully submitted your claim and your details have been verified, you should receive your reward within 30 days (48 hours for e-vouchers).
Can my reward be sent to a different address?
No, it can only be sent to the email address or postal address that you register with.
If I don’t receive my reward or it doesn’t work who do I contact?
Please contact our customer service team on 03443 815 064†. Lines are open Monday-Friday 9am-6pm.
How long do I have to spend the reward funds?
Funds are available to spend up to the expiry date stated on the email that you receive. If you are receiving a physical gift card, this will have a 12-month validity period.
What happens if I don't spend the funds before it expires?
Once your reward expires, any remaining funds will no longer be available.
Where can I spend the voucher on my Reward?
You can spend the voucher at any John Lewis branch, and at Waitrose.
† Calls to 03 numbers are charged at the same standard rate as 01 and 02 landline numbers, even when calling from a mobile.